Regression watch
AI agent assist (simulated)
RegressionStatus
Regression: in the last 4 weeks, 23% of the AI's claimed resolutions did not hold, against 13% in the 12 weeks before (+10 pts, 95% range +6 pts to +14 pts). Most likely change: the week of 2026-05-25.
1Latest weeks against the weeks before
| Measure | Before | Latest | Change | 95% range | Status |
|---|---|---|---|---|---|
| Claimed resolutions that did not hold | 13.1% | 23.1% | +10.0% | +6.0% to +13.5% | Regression |
| Conversations the AI resolved | 74.1% | 76.0% | +1.9% | −1.2% to +5.3% | Stable |
| Conversations per week | 194 | 210 | +17 | For context |
2Known vendor releases
Four weeks before the release against up to four weeks after, with a 95% range.
| Release | Date | Before | After | Change | Range | Status |
|---|---|---|---|---|---|---|
| Model update (illustrative) | 2026-05-25 | 12.6% | 22.3% | +9.8% | +5.6% to +14.4% | Regression |
3Week by week
The largest step up was in the week of 2026-05-25: from 12.2% to 23.3%. This scan is descriptive; the test is section 1.
| Week | Conversations | Resolved by the AI | Claims checked | Came back (AI) | Came back (people) | Did not hold |
|---|---|---|---|---|---|---|
| 2026-06-22 | 196 | 78% | 153 | 28.8% | 1.9% | 27% |
| 2026-06-15 | 214 | 74% | 158 | 23.4% | 1.7% | 22% |
| 2026-06-08 | 220 | 77% | 169 | 25.4% | 0.7% | 25% |
| 2026-06-01 | 212 | 75% | 160 | 20.0% | 2.4% | 18% |
| 2026-05-25 | 193 | 76% | 146 | 25.3% | 1.3% | 24% |
| 2026-05-18 | 204 | 76% | 155 | 12.3% | 2.6% | 10% |
| 2026-05-11 | 221 | 71% | 158 | 20.9% | 0.8% | 20% |
| 2026-05-04 | 204 | 75% | 152 | 11.8% | 1.3% | 11% |
| 2026-04-27 | 201 | 72% | 145 | 9.7% | 0.8% | 9% |
| 2026-04-20 | 216 | 72% | 156 | 10.9% | 1.5% | 10% |
| 2026-04-13 | 189 | 79% | 150 | 13.3% | 1.9% | 12% |
| 2026-04-06 | 212 | 76% | 161 | 15.5% | 0.4% | 15% |
| 2026-03-30 | 198 | 77% | 152 | 15.1% | 1.4% | 14% |
| 2026-03-23 | 169 | 74% | 125 | 9.6% | 4.0% | 6% |
| 2026-03-16 | 161 | 72% | 116 | 14.7% | 2.5% | 12% |
| 2026-03-09 | 156 | 68% | 106 | 15.1% | 1.8% | 14% |
| 2026-03-02 | 141 | 71% | 100 | 14.0% | 0.8% | 13% |
| 2026-02-23 | 131 | 70% | 92 | 9.8% | 1.2% | 9% |
| 2026-02-16 | 150 | 78% | 117 | 13.7% | 1.8% | 12% |
| 2026-02-09 | 154 | 82% | 127 | 11.8% | 2.2% | 10% |
| 2026-02-02 | 121 | 75% | 91 | 12.1% | 0.9% | 11% |
| 2026-01-26 | 104 | 72% | 75 | 13.3% | 2.2% | 11% |
| 2026-01-19 | 114 | 75% | 85 | 9.4% | 1.7% | 8% |
| 2026-01-12 | 103 | 79% | 81 | 14.8% | 4.4% | 11% |
| 2026-01-05 | 62 | 69% | 43 | 20.9% | 2.7% | 19% |
| 2025-12-29 | 40 | 65% | 26 | 11.5% | 1.2% | 10% |
| 2025-12-22 | 48 | 73% | 35 | 28.6% | 1.4% | 28% |
| 2025-12-15 | 55 | 71% | 39 | 12.8% | 4.7% | 9% |
| 2025-12-08 | 40 | 82% | 33 | 18.2% | 2.5% | 16% |
| 2025-12-01 | 24 | 79% | 19 | n/a | n/a | n/a |
| 2025-11-24 | 32 | 69% | 22 | 22.7% | 3.8% | 20% |
| 2025-11-17 | 21 | 71% | 15 | n/a | n/a | n/a |
| 2025-11-10 | 13 | 69% | 9 | n/a | n/a | n/a |